Office Policies

Our centralized scheduling department makes it easy to schedule an appointment at any of our offices. Please call us at 303-699-6200 and choose option #1 to speak with one of our schedulers. Our phone lines are open from 7:30 AM – 5 PM Monday through Friday. Saturday phone hours are 7:30 – 11 AM

• Our phones are busiest from 7:30 – 9 AM in the mornings. If you are calling for a well care appointment, please consider calling later in the day to reduce your wait time.
• Please call during business hours to cancel or reschedule an appointment. Our after-hour service does not take messages regarding scheduling.
• If you are unable to keep an appointment, we request that you contact us as soon as possible so that we are able to offer that appointment time to another patient. Multiple no-shows for a family will result in discharge from the practice.
• Please be on time for your appointment. We request that you arrive 5 - 10 minutes early to allow time for check-in. Make sure you have your insurance card and necessary copayment.
• If you are late for an appointment, we may require that it be rescheduled to ensure that our providers stay on schedule for the next patient.
• We are open on Saturday mornings for acute (sick) care visits and newborn care. Please be aware that there is an additional charge of $25 for Saturday acute care visits.

Message and Call Back Policy

We strive to provide excellent customer care and want any questions or concerns to be attended to in a timely manner. Our message and call back policy is designed to respond appropriately to phone messages, while allowing our providers to give the focused care patients need during office visits.

• To leave a non-urgent message for a provider, call our Patient Care Line at 303-699-6200 and choose option #1. A care coordinator will assist you with leaving a message. Please note that it may be 24 - 48 hours before non-urgent messages are returned.
• If your child is sick or your message requires a more urgent follow-up, your call will be transferred to one of our registered nurses who will assess your child’s illness and discuss recommendations for care with you.
• If you are calling because your child’s symptoms have not improved, you will be asked to schedule a follow-up appointment so that we may examine your child and reassess the situation.

If refills are remaining on your prescription, please contact your pharmacy. If no refills are left, you may submit a request for additional refills over the phone or through MyChart. Please allow 48 hours for your refill request to be processed.

To request additional refills call 303-699-6200, option #3, or direct line at 720-870-0244 or you may request a refill online through MyChart.

• Our prescription refill policy is designed to provide responsible healthcare for our patients. While some drugs prescribed for ongoing or chronic care may be refilled if your child is current on well care and / or follow-up exams, most acute care medications will require an office visit to further assess your child’s condition and the need for continuing medication.
• ADHD medications will not be refilled unless a patient is current on ADHD follow-ups. Please note that our on-call physicians do not prescribe or refill medications over the phone.

As your child's primary healthcare provider, we attempt to provide the majority of healthcare needs in our office. In those cases where a specialist referral is appropriate, Advanced Pediatrics has a referrals department that works in conjunction with our providers to coordinate referrals to specialists. Once a provider orders a referral, our referrals department will contact your insurance and request authorization if an authorization is required. Once your insurance responds, you will be notified by either the specialist or our referrals department with authorization and specialist information. This process normally takes 4 - 5 business days. For emergency referrals, most insurances respond within 24 hours. To contact the referrals department, please call 303-699-6200, option #4, or 720-974-7188.

It is our goal to call patients with lab and x-ray results as soon as possible. If we have been unable to reach you or if you have additional questions, please feel welcome to call our lab / x-ray line at 303-699-6200, option 5, to leave a message for a return call. Please note that some lab results can take up to 7 days to complete.

We complete most forms at no charge to our patients, however there may be a charge for more complex forms. Please note that sports or camp forms require an up-to-date well care exam. You may leave forms at any of our offices for completion, and we will contact you when the form is ready to be picked up (please allow two business days).

A copy of your child’s immunization record will be provided to you at each well care visit with immunization updates. Additional copies may be requested online on MyChart or by calling our medical records department at 303-699-6200, option #6 (please allow two business days).

Transfer or copying of medical records requires a signed release form from the parent or the patient (if over 18). If records are being sent to another physician, we will copy and send them at no charge. Records copied for personal use will incur a copying charge. Please download and complete an Authorization to Release Records form and fax to our medical records department at 303-766-6903. Our medical records department can be reached at 303-699-6200, option #6. Please allow a minimum of five business days for processing.

In order to keep our offices clean, food, and drinks are not allowed in our reception area or exam rooms. We need your full attention at your child’s visit and request that you do not use cell phones in our exam rooms. You will be asked to turn your cell phone off if this becomes a problem.

At Advanced Pediatric Associates, we require patients to remain current on immunizations at ages 2, 5, and 11 in accordance with the immunization and catch-up schedules recommended by the American Academy of Pediatrics (AAP). Our providers are committed to partnering with families to help children stay on track with these important health milestones. Families who choose not to meet APA’s immunization requirements may be asked to seek medical care elsewhere.

For additional information about vaccines and immunizations, we encourage families to visit the CHOP Vaccine Education Center and the AAP Healthy Children' s vaccine resources.

In order to have enough time allocated during well care visits, we request that patients schedule a separate "immunization consultation visit" if they wish to discuss concerns regarding vaccinating their child according to the recommended